At cafeqq, we believe that gambling should always be an enjoyable form of entertainment — never a source of stress, financial strain, or harm. This page explains the tools, resources, and policies we have in place to help you stay in control.
cafeqq takes responsible gaming seriously. We recognize that while the vast majority of our players across Jakarta, Surabaya, Bandung, Bali, and beyond enjoy our platform as a leisure activity without any issues, a small number of individuals may find that gambling starts to affect their daily lives in negative ways.
That is why cafeqq has integrated a comprehensive suite of player-protection tools directly into every account — at no cost to you. These tools are designed to give you meaningful control over how you engage with the Platform, allowing you to set limits, take breaks, or step away entirely when you need to.
Responsible gaming is not a checkbox for us — it is a core part of how we operate. Our support team is available 24 hours a day, 7 days a week, including Indonesian public holidays, to assist any player who needs guidance, wants to activate a protection tool, or is concerned about their own or a loved one's gambling behavior.
Important Notice: Gambling is intended solely as a form of adult entertainment. It carries financial risk and is not a reliable way to generate income. Never gamble with money you cannot afford to lose. Do not chase losses. If gambling is causing you distress, financial difficulty, or affecting your relationships, please use the tools and resources on this page or contact our support team immediately.
21+ Policy Strictly Enforced: cafeqq operates a zero-tolerance policy toward underage gambling. All players are required to verify their age before withdrawals are processed. Accounts found to belong to individuals under 21 years of age will be immediately closed and deposits returned.
Every cafeqq account comes with the following protection features built in. All tools are free to use and can be activated at any time through your account settings or by contacting our support team.
Set a maximum cap on how much you can deposit within a given time frame — daily, weekly, or monthly. Once set, a limit reduction takes effect immediately. Any request to increase a limit is subject to a mandatory 48-hour cooling-off period before it comes into force, giving you time to reconsider.
Set custom alerts that notify you when your active gaming session has reached a specified duration — for example, 30 minutes, 1 hour, or 2 hours. This feature helps you stay aware of how long you have been playing and encourages you to take regular breaks.
Temporarily suspend your cafeqq account for a set period without permanently closing it. Available cooling-off durations are 24 hours, 7 days, or 30 days. During a cooling-off period, you cannot deposit, place bets, or access your account. The suspension cannot be reversed early.
Request permanent closure of your account and prevention of re-registration for a minimum period of 6 months. During self-exclusion, cafeqq will not send you any promotional communications. You may request an extension to your exclusion period at any time; requests to lift exclusion early require a mandatory 24-hour review.
Define the maximum amount you are willing to lose over a daily, weekly, or monthly period. Once your loss threshold is reached for that period, betting is automatically suspended until the period resets. This tool helps prevent reactive over-spending during losing streaks.
Our Indonesian-speaking support team is available around the clock via live chat and email. If you are concerned about your gambling behavior, feel overwhelmed, or simply want help activating any of the above tools, reach out at any time — no judgment, no delay.
The table below summarizes the key characteristics of each player-protection tool available on cafeqq, including how quickly changes take effect and how to activate each feature.
| Tool | Options Available | Takes Effect | How to Activate |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly (custom IDR amount) | Immediately (reductions); 48 hours (increases) | Account Settings → Responsible Gaming, or contact support |
| Loss Limit | Daily / Weekly / Monthly (custom IDR amount) | Immediately (reductions); 48 hours (increases) | Account Settings → Responsible Gamin g, or contact support |
| Session Time Reminder | Custom duration (e.g., 30 min, 1 hr, 2 hr) | Immediately | Account Settings → Notifications, or contact support |
| Cooling-Off Period | 24 hours / 7 days / 30 days | Immediately — cannot be reversed early | Account Settings → Responsible Gaming, or contact support |
| Self-Exclusion | 6 months minimum; extendable indefinitely | Immediately — early reversal requires 24-hr review | Contact support team directly via live chat or email |
| Reality Check Alert | Pop-up reminder at custom intervals during play | Immediately | Account Settings → Notifications, or contact support |
Need help activating a tool? If you are unable to locate these settings in your account dashboard, do not hesitate to contact our support team at [email protected]. We will activate any protection tool on your behalf within minutes of your request, 24 hours a day, 7 days a week (WIB, UTC+7).
Problem gambling can develop gradually and is not always easy to recognize from the inside. The questions below are a self-assessment tool designed to help you reflect honestly on your current relationship with gambling. This is not a clinical diagnostic instrument — it is a starting point for self-reflection.
If you answer "yes" to three or more of these questions, we strongly encourage you to reach out to our support team, activate a cooling-off period or self-exclusion tool, and consider speaking with a professional counselor.
Friends and family members are often among the first to notice changes in a person's behavior that may signal a developing gambling problem. If someone close to you displays the following signs, consider having an open and compassionate conversation with them — and encourage them to seek help.
If you believe someone is in immediate danger due to gambling-related financial or mental health crisis, please encourage them to seek professional support. Our support team can also provide guidance to family members concerned about a loved one's gambling behavior.
Self-exclusion is the most comprehensive protection tool available on cafeqq. Follow these steps to activate it. The process takes under five minutes and goes into effect immediately upon confirmation.
Reach our team via the live chat widget on the cafeqq platform, or send an email to [email protected] with the subject line "Self-Exclusion Request". Both channels are monitored 24/7.
Our agent will ask you to confirm your registered username and email address to ensure the exclusion is applied to the correct account. No additional documents are required for this step.
Choose a minimum exclusion period of 6 months, or opt for a longer duration (12 months, 2 years, or indefinite). You may request an extension to your exclusion period at any time during the exclusion.
Your account will be suspended and access blocked within minutes of your request being confirmed. Any verified real-money balance will be refunded to your registered payment method within 3–5 business days.
cafeqq will immediately remove your contact details from all promotional mailing lists. You will not receive any bonus offers, newsletters, or promotional SMS during your exclusion period.
The questions below address the most common concerns players have about cafeqq's responsible gaming tools and policies.
Our support team is here for you — whether you want to activate a protection tool, discuss a concern, or simply need someone to talk to about your gambling habits. Reach out at any time.
Connect with a member of our Indonesian-speaking support team instantly via the live chat widget on the cafeqq platform. Available 24 hours a day, 7 days a week — including all Indonesian public holidays such as Idul Fitri and Nyepi. Response time is typically under 2 minutes.
For non-urgent inquiries or if you prefer to communicate in writing, contact us at [email protected] with the subject line "Responsible Gaming" for priority routing. We acknowledge all responsible gaming emails within 2 hours and provide a full response within 24 hours (WIB, UTC+7).
Remember: Our support email is displayed as plain text only and cannot be clicked as a link — this is intentional. Please copy the address [email protected] manually into your email client. Do not share your account password with any support agent — we will never ask for it.
cafeqq recommends that all players keep the following principles in mind every time they log in. These guidelines will help ensure that gaming remains a positive and entertaining experience.
Decide how much you can afford to spend before you start playing — and stick to it. Treat your gaming budget as an entertainment expense, not an investment.
Set a time limit for each gaming session and use our session reminders to enforce it. Taking regular breaks keeps the experience fresh and reduces the risk of impulsive decisions.
Gambling should be an enjoyable leisure activity. If you find that you are no longer enjoying it — or are playing primarily to escape stress — take a break and reflect.
Losses are part of gambling. Accept them as the cost of entertainment and never increase bets or deposits in an attempt to recover what you have already lost.
Explore our FAQ for quick answers to common questions, review our full Terms & Conditions, or return to the homepage. If you need support right now, our team is always available.