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Frequently Asked Questions

Everything you need to know about playing on cafeqq — from creating your account and making your first deposit via BCA or OVO, to understanding bonus terms, game rules, and our responsible gaming tools. Browse the categories below or use the table of contents to jump straight to your topic.

What Can We Help You With?

cafeqq's FAQ covers every aspect of your gaming experience. Select a topic below or scroll through our full question library, organized into five clear sections.

Account & Registration

Questions about signing up, verifying your identity (KYC), resetting your password, managing account settings, and closing your account. All new players start here.

Deposits & Withdrawals

Everything you need to know about funding your account via BCA, BRI, BNI, Mandiri, and e-wallets like OVO, DANA, and GoPay — including processing times, minimum amounts, and fees.

Games & Gameplay

Rules and guidance for football betting, slots, live casino games, togel, and sabung ayam — plus information on RTP, mobile compatibility, and fair play certification.

Bonuses & Promotions

Details on cafeqq's welcome bonus, reload offers, free spins, cashback programs, and VIP tier benefits — including wagering requirements explained in plain English.

Safety & Responsible Gaming

Our licensing and security standards, the 21+ age requirement, self-exclusion tools, deposit limits, cooling-off periods, and guidance on where to seek help if gambling becomes a concern.

24/7 Live Support

Can't find the answer you need? Our Indonesian-speaking support team is available around the clock via live chat and email at [email protected] — typically responding within 2 minutes.

Jump to a Section
1
Account & Registration
2
Deposits & Withdrawals
3
Games & Gameplay
4
Bonuses & Promotions
5
Safety & Responsible Gaming
Section 1

Account & Registration

Creating a cafeqq account takes under three minutes. Visit the cafeqq homepage, click the registration button, and fill in your full name, date of birth, mobile number, email address, and preferred username and password. You must confirm that you are at least 21 years of age and agree to the Terms & Conditions before your account is activated. A verification link will be sent to your registered email address to complete the signup process.

KYC (Know Your Customer) is an identity verification process required before cafeqq can process any withdrawal from your account. It involves submitting a clear scan or photo of a valid government-issued ID — your KTP, passport, or SIM — along with a selfie holding the document. KYC protects you against unauthorized withdrawals and helps cafeqq meet its anti-money laundering (AML) obligations. Verification is typically completed within 24 hours of submission.

No. cafeqq strictly enforces a one-account-per-player policy. Creating duplicate accounts — whether under a different name, email address, or device — is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any balances held within them. If you have accidentally created a duplicate account, please contact our support team immediately to resolve the issue before it affects your primary account.

Click the "Forgot Password" link on the cafeqq login page and enter your registered email address. A secure password reset link will be delivered to your inbox within a few minutes (WIB, UTC+7). Follow the link to set a new password. If you no longer have access to your registered email, contact cafeqq support via live chat with your account username and identity document ready — our team will verify your identity and assist you manually.

To permanently close your cafeqq account, contact our support team via live chat or email at [email protected] with the subject line "Account Closure Request." Our team will verify your identity, process any remaining verified real-money balance back to your registered payment method, and close the account within 48 hours. Note that legal data retention obligations mean certain records are retained for up to 5 years after closure, as detailed in our Privacy Policy.
Section 2

Deposits & Withdrawals

BCA deposits to cafeqq are processed in real time during normal banking hours and typically reflect in your account within 1–5 minutes of a successful transfer. Transfers made outside BCA's core processing window (generally after 10 PM WIB) may take slightly longer and will be credited as soon as the transaction is confirmed by cafeqq's payment gateway. If your deposit has not appeared after 30 minutes, contact support with y our transfer receipt or proof of payment.

The minimum deposit on cafeqq is Rp 10.000 for most payment methods, including BCA, BRI, BNI, and Mandiri bank transfers. E-wallet deposits via OVO, DANA, GoPay, ShopeePay, and LinkAja carry the same minimum. There is no maximum deposit cap imposed by cafeqq, though your bank or e-wallet provider may enforce their own transaction limits. All deposits are processed in Indonesian Rupiah (IDR) with no conversion fees charged by cafeqq.

The minimum withdrawal amount to a Mandiri bank account on cafeqq is Rp 50.000. This minimum applies equally to BCA, BRI, BNI, CIMB Niaga, OCBC NISP, BSI, and Bank Permata withdrawals. Withdrawals to e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja) carry a minimum of Rp 20.000. cafeqq does not charge withdrawal fees; however, your bank or e-wallet provider may apply their own inter-bank transfer charges.

The majority of cafeqq withdrawal requests are processed within 15–60 minutes of submission, subject to completion of KYC verification. During peak hours or following Indonesian public holidays such as Idul Fitri and Lebaran, processing may extend to a maximum of 3 business hours. E-wallet withdrawals via OVO and GoPay are typically the fastest, often crediting within minutes. If your withdrawal has not arrived within 3 hours of approval, contact cafeqq support with your transaction reference number.

Yes. cafeqq supports deposits and withdrawals via all major Indonesian e-wallets, including OVO, DANA, GoPay, ShopeePay, and LinkAja. To deposit via e-wallet, select your preferred provider on the Deposit page, enter the amount in IDR, and complete the transaction through your e-wallet app. E-wallet deposits are typically instant. Please ensure your e-wallet account is registered under the same name as your cafeqq account to avoid verification complications.

Withdrawals on cafeqq may be declined for several reasons: incomplete KYC verification, a mismatch between the account holder's name and the registered bank account name, an active bonus with unfulfilled wagering requirements, or a pending security review triggered by unusual account activity. If your withdrawal was rejected, you will receive a notification from cafeqq detailing the reason. Contact our support team via live chat for assistance in resolving the issue promptly.
Section 3

Games & Gameplay

cafeqq offers a comprehensive sportsbook covering BRI Liga 1 — Indonesia's top-flight football competition — with markets including match result (1X2), Asian handicap (voor bola, the Indonesian term for handicap betting), over/under goals, both teams to score, and correct score. All BRI Liga 1 odds are published approximately 48 hours before kick-off. Bets are settled based on the official 90-minute result. Matches abandoned before 90 minutes are voided and stakes returned, unless an official governing body result has been declared.

Yes. cafeqq offers togel (Indonesia's traditional numbers lottery), and your account balance — funded via OVO or any other supported payment method — can be used across all game types on the platform, including togel. There is no game-specific wallet; your single IDR balance applies platform-wide. Togel draw schedules and results are published in real time on the cafeqq games lobby, with draws available from multiple international and regional markets daily.

Mix parlay is a multi-leg accumulator bet where you combine two or more individual match selections into a single wager. All legs must win for the bet to pay out, but the potential returns multiply with each additional selection. On cafeqq, you can build a mix parlay across multiple sports and leagues — EPL, La Liga, Serie A, Bundesliga, BRI Liga 1, and more. A minimum of two legs is required. One voided selection reduces the parlay by one leg rather than canceling the entire bet.

RTP stands for Return to Player — the theoretical percentage of total wagered amounts that a slot game returns to players over a statistically significant number of spins. For example, a slot with 96% RTP returns Rp 96.000 for every Rp 100.000 wagered on average over time. cafeqq's slot gacor (high-payout slot) selection from studios including Pragmatic Play, Pocket Games Soft, and NetEnt typically carries RTPs ranging from 94% to 97.5%. Individual game RTPs are displayed in each game's information panel.

Sabung ayam (traditional cockfighting) on cafeqq is offered as a live-streamed event with real-time betting. Players place bets on either Meron (the favored side, typically with lower odds) or Wala (the underdog, typically with higher odds) before and during each bout. Bets are placed in IDR and results are settled immediately after each match concludes. Minimum bet amounts, live odds, and event schedules are displayed in the sabung ayam section of the cafeqq lobby.

Yes. cafeqq is fully optimized for mobile browsers on both Android and iOS devices, with no dedicated app download required. The platform's responsive design adapts to any screen size, delivering the full range of sports betting, live casino, slot gacor, and togel games directly through your mobile browser. For the best experience, cafeqq recommends using an up-to-date version of Chrome (Android) or Safari (iOS) on a stable internet connection.
Section 4

Bonuses & Promotions

cafeqq offers a welcome bonus to all newly registered and verified players on their first deposit. The bonus is applied automatically to your account once your initial deposit clears and your KYC verification is approved. The specific bonus percentage and maximum bonus amount are displayed on the cafeqq promotions page and may vary based on your preferred game category — sports betting, slots, or live casino. Welcome bonuses are available to players aged 21 and over only.

A wagering requirement (sometimes called a rollover) specifies how many times you must bet the bonus amount — or the deposit plus bonus amount — before any winnings derived from that bonus can be withdrawn. For example, a bonus of Rp 100.000 with a 10x wagering requirement means you must place a cumulative total of Rp 1.000.000 in qualifying bets before withdrawing. On cafeqq, progress toward your wagering requirement is tracked in real time in your account dashboard under the Bonuses section.

Yes. cafeqq runs regular cashback promotions for eligible players, typically crediting a percentage of net losses back to your account on a weekly or monthly basis. Cashback is generally credited as real-money balance with no or low wagering requirements attached, making it one of the most player-friendly promotions available. Specific cashback rates, eligibility criteria, and claim deadlines are published on the cafeqq promotions page and may be updated around major events such as the FIFA World Cup, Champions League finals, or Idul Fitri.

The cafeqq VIP program rewards loyal players with progressively enhanced benefits as they advance through membership tiers. Higher tiers unlock perks such as increased withdrawal limits, faster processing priority, dedicated account managers, exclusive reload bonuses, birthday rewards in IDR, and invitations to special event promotions. Tier progression is based on cumulative wagering activity over a rolling period. Full VIP tier criteria, benefits, and upgrade requirements are detailed on the cafeqq VIP page within your account.

No. Bonus funds and any winnings generated from bonus play cannot be withdrawn until the full wagering requirement has been met. If you submit a withdrawal request while an active bonus is attached to your account, cafeqq will prompt you to either complete the wagering requirement first or forfeit the remaining bonus balance before the withdrawal proceeds. Forfeiting a bonus does not affect your ability to withdraw your original deposited funds.
Section 5

Safety & Responsible Gaming

Yes. cafeqq is a licensed and internationally regulated platform that employs 256-bit SSL encryption across all transactions and account communications. Player funds are held in segregated accounts separate from operational funds, ensuring your balance is protected at all times. All games offered on cafeqq are sourced from certified studios — including Pragmatic Play, Evolution Gaming, and Spribe — whose game engines are independently audited for fairness by accredited third-party testing labs.

The minimum age to register and play on cafeqq is 21 years. This is a strict requirement enforced through our KYC identity verification process. Any account found to belong to a person under 21 will be immediately suspended, all pending transactions cancelled, and the deposited amount returned. If you are a parent or guardian and suspect a minor has accessed cafeqq, please contact our support team at [email protected] immediately.

Deposit limits can be configured directly in your cafeqq account under Settings → Responsible Gaming. You may set a daily, weekly, or monthly limit in IDR. Limit reductions take effect immediately upon saving. Any request to increase an existing limit is subject to a mandatory 48-hour cooling-off period before the new higher limit applies — giving you time to reconsider. If you need help setting a limit, our support team can activate one on your behalf within minutes.

To activate self-exclusion, contact cafeqq support via live chat or email at [email protected] with the subject line "Self-Exclusion Request." After identity verification, your account will be suspended within minutes for a minimum period of 6 months. During exclusion, you cannot log in, deposit, or place bets, and cafeqq will remove you from all marketing communications. Any verified real-money balance will be refunded to your registered payment method within 3–5 business days.

If you feel that gambling is negatively affecting your finances, relationships, or mental health, please take action today. Start by using cafeqq's built-in tools: set a deposit limit, activate a cooling-off period, or request self-exclusion — all available at no cost. Our support team at [email protected] is available 24/7 and will assist you without judgment. We also strongly encourage you to speak with a qualified mental health professional or financial counselor for independent support outside of the platform.

Want to learn more? Our dedicated Responsible Gaming page covers all player-protection tools in full detail, including a self-assessment checklist and step-by-step guides for activating each feature.

Still Have a Question?

If you didn't find the answer you were looking for in our FAQ, our Indonesian-speaking support team is available around the clock. You can also explore our other information pages for detailed policies and platform guidance.

Responsible Gaming Terms & Conditions About cafeqq